Refund policy

Return and Refund Policy - Orlo Home

We accept return requests within 30 days after delivery. Please contact us at support@orlohome.store before sending anything back.

Damaged, Incorrect, or Defective Items 
Please inspect your order when it arrives and contact us as soon as possible with your order number and clear photos if the item is damaged, defective, incomplete, or incorrect. You do not need to return the product unless we specifically instruct you to do so. Depending on the circumstances, we may offer a refund, replacement, or reshipment.

Change of Mind
If you want to return an item for another reason, contact us first for authorization. The item must be unused, unassembled, and in its original packaging. Do not send any package to a warehouse or supplier address without written instructions from Orlo Home. Return shipping costs and any applicable requirements will be explained before an authorized return is sent.

Return Instructions
If a return is approved, we will provide the correct return address and instructions for that specific order.

Refunds
Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Bank or payment-provider processing times may vary.